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Patek Lab: The Patek Philippe Repair Center

Inaugurated with the opening of the new Patek Philippe Boutique in 2017, the internal laboratory represents a first point of contact for the Maison on the Italian territory in terms of technical assistance.

The client can verify with a specialized technician the condition of his watch by undertaking a real time checkup: this procedure thanks to a thorough analysis and a waterproofness test will determine the optimal state of the watch or  the eventual necessity of an intervention.

The autonomy and competence of the assistance center allows also to the technicians to immediately provide the client with a diagnosis and an estimate of the cost of the suggested intervention, therefore minimizing the risk of unpleasant surprises and shortening the processing time of the intervention.

Technicians are able to execute “quick service” interventions, using only original Patek Philippe supply parts, without retaining the watch and reducing to almost zero the client waiting time, when possible.